Discovery & Requirements
Weeks embedded with the My Philli team across their US and KSA operations, mapping workflows and what a successful diagnostic really means.
USA & KSA · Mobile & AI Diagnostics
Empowering users to understand their devices.
My Philli Wireless — a telecom retailer operating across the United States and Saudi Arabia — needed a way to help customers quickly and accurately diagnose their phone's condition. Manual in-store assessments were slow, inconsistent, and costly. We built the solution from the ground up: a fully native cross-platform diagnostic app for iOS and Android.
Explore the platform90+
Diagnostic checks per scan
6mo
From kickoff to App Store & Google Play
2yrs
In production, serving thousands of users
3+
Markets across USA & KSA (Riyadh & Madinah)
Real product interfaces — dashboard, website, and the four mobile apps that run a city.
01
90+ hardware and software checks covering battery, screen, camera, sensors, and connectivity — no external hardware required.

02
Diagnostic results delivered in seconds — no waiting, no appointments, no guesswork.

03
Deployed across two continents, supporting customers in the US and across Saudi Arabia.
04
Available on both the iOS App Store and Google Play with a consistent experience on all devices.
My Philli Wireless had no standardized way to assess device health across its markets. Staff ran inconsistent manual checks, causing customer disputes, resale pricing errors, and lost time. We engineered the diagnostic engine from scratch — accurate, scalable, and usable without any technical expertise.
Weeks embedded with the My Philli team across their US and KSA operations, mapping workflows and what a successful diagnostic really means.
A modular testing engine capable of 90+ accurate checks across thousands of Android models, matching that depth on iOS.
Native iOS and Android built simultaneously with feature parity — critical for two very different device ecosystems.
Rigorous testing across the device models used in both US and KSA markets, on low-end and high-end hardware alike.
Shipped to the App Store and Google Play on time and on budget — the start of a partnership that has produced multiple apps since.
React Native, Swift, Kotlin, device sensor APIs, a hardware diagnostics SDK, REST API, cloud backend, and a full CI/CD pipeline.
My Phone AI